Attendance Policy

Our certificate and workshop programs are designed for maximum skill-building. Active participation in all components of the modern blended content is essential for earning digital badges and CEUs.

Please review the attendance requirements below:

COURSE TYPE/LENGTH	HOURS THAT CAN BE MISSED	MAKEUP WORK REQUIRED
Custom Programs	TBD	Custom program requirements are documented per program. See Program Manager for details.
Courses/Workshops: 12.5-18 hours	6 hours	- Watch the missed lesson recording* - Complete the makeup assignment in InSync Central - Fulfill all program requirements for the badge
Courses/Workshops: 6.5-12 hours	4 hours	- Watch the missed lesson recording* - Complete the makeup assignment in InSync Central - Fulfill all program requirements for the badge
Courses/Workshops: 3.5-6 hours	2 hours	- Watch the missed lesson recording* - Complete the makeup assignment in InSync Central - Fulfill all program requirements for the badge
Courses/Workshops: 0 – 3 hours	0 hours	- Complete all required elements and submit coursework to earn the badge (if applicable).
Self-paced courses (2+ hours)	0 hours	- Complete all required elements and submit coursework to earn the badge (if applicable).

*Where a recording is unavailable (such as for in-person formats), the lead facilitator / Program Manager can offer alternatives.

If you miss more than the allowable hours, you have two options:

Earn a digital badge and CEUs: Attend missed portions of class in another public offering within 6 months, if available (arranged individually; not all courses qualify).
Audit without a badge or CEUs: Continue attending the program and receive feedback but forfeit eligibility for badges or CEUs.

Cancellation Policy

InSync may cancel programs that do not meet minimum enrollment. If a program is canceled, learners can transfer enrollment to a future offering or receive a full refund if rescheduling is not possible.

Rescheduling and Refund Requests

If you cannot meet attendance requirements, the following options are available prior to the course start date:

Transfer Enrollment: Move to a future offering of the program at no additional charge.
Transfer to Another Person: Transfer enrollment to another organization member if the first live lesson has not begun.

Refunds:

After receiving materials (electronic or physical), a partial refund of 75% is available if you cannot reschedule within six months of the original enrollment.
No refunds are issued after six months.
Refund/transfer requests must be made before the first scheduled class.

Late Fees

Learners in certificate programs are required to complete all self-directed work, such as readings, postings, and activities. Missing submission deadlines or performance requirements may incur a $250 late fee to continue pursuing the certificate.
Example: A $250 fee applies if the final project deadline is missed.