KPIs for outsourced L&D — which metrics to track.

KPIs for outsourced L&D measure training quality, learner engagement, and business impact. These metrics ensure outsourced programs align with organizational goals and global delivery standards.

Why This Matters
Tracking the right KPIs ensures outsourcing delivers measurable impact, not just activity. Metrics like learner engagement, completion rates, knowledge application, and performance improvement validate program success. For decision makers, this transparency builds confidence, justifies investment, and strengthens the business case for expanding outsourced partnerships.

Strategic Next Steps

• Select KPIs tied to business outcomes, not just participation.
• Track virtual learning KPIs like engagement, completion, and application.
• Incorporate multilingual and cultural adaptation metrics.
• Review KPIs quarterly with your outsourcing partner.

Take Action

• Schedule a meeting today to design the right virtual and hybrid learning support for your team.
• See measurable results from outsourcing hybrid and virtual learning—read our case studies.

Learn More

• Why Outsourcing Training Works in a Skills-Based Economy — align outsourcing with skills-based strategies to stay competitive and future-ready.
• How to Scale Hybrid Learning Without Sacrificing Quality — apply proven strategies to grow hybrid learning programs without losing engagement.