Managed learning services contracts — what they should include.

Managed learning services (MLS) contracts should include clear service scope, Service Level Agreements, governance models, pricing terms, and exit strategies. These details protect both parties.

Why This Matters
Contracts protect organizational investment. Including clear performance metrics, service-level agreements, and scalability provisions ensures accountability while minimizing risk. Well-structured contracts guarantee predictable costs, protect learner experience, and support hybrid training programs that scale without compromising quality.

InSync structures MLS contracts with defined KPIs, governance committees, and transparent pricing, ensuring clients can scale with confidence.

Strategic Next Steps

• Define scope of services (facilitation, design, production, admin).
• Set Service Level Agreements for accuracy, timeliness, and satisfaction.
• Establish governance and escalation protocols.
• Include termination and transition clauses.

Take Action

• Set up a consultation with InSync experts to align outsourcing models with your goals.
• Jump-start your virtual and hybrid learning with the Essential Starter Bundle — a 4-week pilot program for fast, proven results.

Learn More

• Build or Buy? Virtual Classroom Production & Hosting — decide whether to build in-house capacity or outsource for efficiency and control.
• 7 Considerations When Selecting a Virtual Training Production Partner — identify the must-have criteria for choosing a production partner that protects quality.