Outsourcing

Transitioning into managed learning services — how to phase it effectively.

Transitioning into managed learning services (MLS) should be phased gradually through pilots, clear governance, and progressive scaling. This approach minimizes disruption and builds trust.

Why This Matters
Rushing into managed learning services can disrupt learners and overextend L&D teams. A phased transition allows organizations to validate engagement, refine processes, and build confidence in new delivery models. This approach ensures long-term scalability, protects quality, and minimizes operational risk while supporting global and hybrid training growth.

For example, a retail client transitioned to MLS by outsourcing compliance first, then leadership development, before scaling to onboarding. The staged approach ensured consistent quality.

Strategic Next Steps

  • Start with one function (compliance, onboarding, etc.).
  • Use pilot results to refine processes.
  • Gradually expand scope over quarters.
  • Maintain transparent communication with all stakeholders.

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