Outsourcing

Virtual classroom and platform fluency — how to assess a partner’s skills.

Assessing a partner’s skills in virtual classroom and platform fluency means looking beyond technical navigation to how facilitators and producers use platform features to create engaging, instructionally sound experiences. The best partners demonstrate certified delivery expertise across tools and apply adult learning strategies consistently in virtual environments.

Why This Matters
Instructional fluency ensures facilitators aren’t just clicking buttons — they’re designing and delivering interactions that build trust, maintain focus, and achieve learning objectives. Combined with platform fluency, this dual expertise reduces risk, eliminates distractions, and guarantees consistent hybrid and virtual program results. According to Training Industry, effective facilitation and technical support are among the top outsourcing services L&D teams rely on to protect learner engagement.

Example: InSync was chosen over a competitor after demonstrating certified instructional design fluency and platform expertise across Zoom, Teams, and Webex — ensuring global learners experienced consistent engagement, not just smooth technology.

Strategic Next Steps

  • Request instructional certifications (e.g., Virtual Learning Expert®) alongside platform credentials.
  • Review design-to-delivery practices to confirm fluency in applying platform tools to instructional outcomes.
  • Ask for producer-to-facilitator ratios and response times to protect engagement at scale.
  • Observe a sample session to test both instructional skill and platform fluency in action.

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