Production

Virtual classroom producer — what they do during live training

producer support

Virtual producers support facilitators in live online training by managing platform tools, troubleshooting technical issues, and advocating for learner needs in real time.

A virtual classroom producer plays a critical behind-the-scenes role in ensuring smooth, engaging virtual learning experiences. While the facilitator focuses on delivering content and encouraging interaction, the producer handles the technical and logistical elements that keep everything running.

Producers launch polls, set up and monitor breakout rooms, manage audio/video settings, and quickly address any tech hiccups without disrupting the session. They also monitor chat, time, and participation cues—surfacing questions or engagement needs that the facilitator might miss.

Importantly, producers serve as learner advocates. They help participants resolve access issues, ensure no one is left out of group activities, and reinforce engagement by prompting quieter learners to contribute.

Key ways virtual producers help:

Manage Platform Tools: Set up breakout rooms, launch polls, and operate whiteboards and screen sharing.
Monitor and Troubleshoot: Resolve audio, video, and access issues discreetly and quickly.
Support Learners: Fix tech problems and help participants stay connected to content and activities.
Drive Engagement: Watch for disengaged learners, surface chat questions, and echo facilitator cues.
Keep the Session on Track: Monitor time, transitions, and instructional flow.

Why it matters: In virtual instructor-led training (VILT), a skilled producer ensures the session runs smoothly, allowing facilitators to focus fully on teaching and engagement.