Advice from Expert Facilitators: 

Ensuring Quality Through the Coaching Process

High-quality facilitation does not happen by chance. It is the result of intentional preparation, observation, feedback, and continuous improvement supported by a structured coaching process.

Ensuring Facilitation Quality Through the Coaching Process brings together real-world insights from experienced facilitators to show how coaching before, during, and after delivery strengthens facilitation quality at scale. The guide outlines practical coaching practices that support preparation, reinforce best practices during delivery, and drive reflection and growth after each session.

This guide covers how coaching supports facilitator readiness, consistency across programs, effective use of technology, learner engagement, and continuous improvement. It also includes real examples and a case study demonstrating how coaching improves outcomes in virtual and hybrid learning environments.

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