Managed learning services — what’s included?

Managed learning services include facilitator and producer staffing, instructional design, learning technology support, logistics, vendor management, compliance training support, analytics, and program reporting—all under one partner for consistency and scale. Compare staff augmentation, outsourcing, and managed learning services.

Why This Matters

Without MLS, L&D teams spend time coordinating multiple vendors, often at the expense of strategy and learner experience. MLS provides a single point of accountability across virtual, hybrid, and global delivery. InSync strengthens this approach with certified facilitators, compliance-ready processes, robust reporting, and the InQuire Engagement Framework™ to keep learning impactful.

Key Steps to Implement

• Clarify needs — Decide which functions (delivery, design, logistics, compliance, vendor management) should be centralized.
• Map current partners — Document existing contracts and identify overlap or inefficiency.
• Prioritize learner impact — Ensure the MLS provider can prove engagement strategies for hybrid delivery.
• Request service menus — Ask for clear outlines of included and optional MLS functions, including reporting and analytics.
• Test integration — Pilot MLS in one service area, like compliance training, before expanding to a broader scope.

Take Action

• Explore our Managed Service Solutions to scale L&D programs globally with consistency.
• Partner with InSync Training to discuss your outsourcing needs and explore tailored solutions.

Learn More

• Download the Smart Outsourcing Guide to scale hybrid and virtual learning without sacrificing quality.
• See measurable results from outsourcing hybrid and virtual learning—read our case studies.
• Use our 15 Smart Questions checklist to vet outsourcing partners and avoid costly mistakes.