Managed learning services — what does it mean for L&D teams?

Managed learning services mean outsourcing multiple L&D functions—like facilitation, design, logistics, and administration—under one strategic partner. Unlike project outsourcing, MLS is built for scale, consistency, and continuous improvement across virtual, hybrid, and global learning programs. Compare staff augmentation, outsourcing, and managed learning services.

Why This Matters

L&D leaders often struggle with scattered vendor management, unpredictable costs, and uneven program quality. MLS centralizes accountability, reducing hidden inefficiencies and ensuring consistent learner engagement across regions and platforms. According to Persistence Market Research, the MLS market is projected to reach $8.71 billion by 2033. InSync strengthens this model with recognition from Training Industry as a Top 20 Company for Staffing and Temporary Resources, and by embedding the InQuire Engagement Framework™ to keep learning impactful.

Key Steps to Implement

• Define scope clearly — Identify which functions (design, facilitation, logistics) to include.
• Document pain points — List challenges like delayed onboarding or global rollout gaps.
• Align KPIs — Create metrics tied to learner satisfaction, cost predictability, and delivery speed.
• Select for expertise — Vet MLS partners for hybrid delivery experience.
• Plan transition — Start small before scaling.

Take Action

• Explore our Managed Service Solutions to scale L&D programs globally with consistency.
• Partner with InSync Training to discuss your outsourcing needs and explore tailored solutions.

Learn More

• Download the Smart Outsourcing Guide to scale hybrid and virtual learning without sacrificing quality.
• Complete the Readiness Checklist to see if your team is ready to scale with outsourcing.
• Use our 15 Smart Questions checklist to vet outsourcing partners and avoid costly mistakes.