Theresa Smith

Theresa Smith is a seasoned professional in the Learning and Development field, with a career spanning since 2005 and a focus on virtual environments since 2015. Her expertise encompasses virtual classroom facilitation and support, pilot program facilitation and feedback, and instructional design.

Theresa is adept in facilitation areas such as managerial skills training, career development, coaching, new employee onboarding, sales and customer service skills, and training for virtual facilitation skillsets. She excels in programs emphasizing empathy, trust-building, and effective communication, catering to both newcomers and experienced professionals.

Theresa has completed multiple specialized certificates in Learning and Development, including InSync Training’s Facilitation Mastery, Virtual Classroom Design Mastery, and Master Virtual Producer, as well as the Association for Talent Development’s Master Trainer and Instructional Design certificates. She also holds a Post-Crisis Leadership certificate from the University of South Florida, Muma College of Business.

Topic Highlights: Performance Management · Delegating · Time Management · Career Development · Change Management · Coaching · Inclusive Leadership · Sales · Customer Service · Stakeholder Management · Onboarding · Feedback

Clients include: McKinsey, Mercer, Marsh & McLennan, Mars