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SERVICES · INSTRUCTIONAL DESIGN

We design our programs around how your people learn best

The success of any learning program hinges on knowing how your people learn and retain information. Our instructional designers start by listening – working hard to understand your unique goals and culture and leveraging years of tried-and-true methods to engineer a program that gets results.

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Our Promise: Results 

Once we understand your people, culture and goals, we build your program from the ground up – designed for the environment it will be delivered in. This ensures delivery of the business outcome we agreed to produce. That includes designing for AI-augmented work – preparing people to think critically, communicate with judgment and partner with AI effectively, not just use the tools.

Service Offerings
Program Design & Development

End-to-end program design

Virtual and hybrid learning programs designed from audience analysis through facilitator guides, participant materials, and session walk-throughs.

Content Conversion

Built for a different medium

Existing in-person or asynchronous content redesigned for live virtual delivery — preserving what works and rebuilding what doesn't.

e-Learning Development

Standalone & blended modules

Modules built in Articulate 360, Rise, Storyline, Captivate, Lectora, and Camtasia — designed to complement live sessions, not replace them.

Translation & Localization

Ready for global audiences

Learning materials adapted for 20+ languages — with attention to cultural context, not just literal translation.

Our Process

Engagement is hard coded into the DNA of every program we design. At the foundation is the InQuire Engagement Framework™, a structured approach that builds participation into the program architecture itself. Breakouts, polling, chat and discussion aren’t optional extras, they’re how the learning happens and they’re planned from day one.
01 ANALYZE

Understand first

Audience, subject matter, existing content, and business outcome — before a single slide is touched.

02 DESIGN

Architect the program

Program architecture, engagement strategy, and activity design mapped to the live virtual environment.

03 DEVELOP

Build with your SMEs

Materials, scripts, facilitator guides, and participant resources built and reviewed with your subject matter experts.

04 PILOT

Rehearse before live

Walk-through and piloting with facilitators before live delivery — with debriefing and revision built in.

We turn every environment into a success story

No matter the size, scale or environment, we will partner with you to achieve your goals, your way.

Virtual Classroom

Live, synchronous sessions designed for engagement across distributed teams.

Hybrid Learning

Programs that work for in-room and remote participants simultaneously.

Blended Programs

Asynchronous pre-work and post-session content integrated with live delivery.

Microlearning

Short, targeted modules that reinforce live learning between sessions.

e-Learning Modules

Self-paced content built alongside live programs for a complete learning experience.

Leadership Programs

Design expertise for SLII®, Legendary Service®, and custom leadership content.

e-Learning Authoring Tools

Articulate 360
Rise
Storyline 360
Camtasia
Captivate
Lectora
Add-On

Get results that last with a digital coach

 Ensure the success of your program lasts long after the session is completed. In partnership with Apply Synergies, we can extend any learning program design with a Digital Coach — task-specific performance support built into the workflow, available at the moment someone needs it.

It’s designed from a Rapid Workflow Analysis of the actual tasks your learners perform,
built on the 5 Moments of Need® framework.
 
 

What it does

Delivers task-specific guidance in the workflow — so knowledge is available when people are doing the work, not just when they're in a session.

How it connects to design

Built from the same workflow analysis that informs your program design — so the support reinforces the learning rather than duplicating it.

Who it's for

Programs where on-the-job application is complex, variable, or high-stakes — and a single training event isn't enough to cover every situation.

Available as an add-on to any InSync design engagement. Ask about it when you book a consultation.

Let us help you get an edge on the future

We design with measurement in mind before the first session runs, so the program produces data your executive team can actually act on.
1

Skills that transfer to the job

We design for the live virtual room from the ground up — not adapted from in-person content or slide decks. That produces learners who can put new skills to use immediately and over time.

2

Participation built in, not bolted on

The InQuire Engagement Framework™ bakes participation into every program we design — so breakouts, polling, and discussion translate to learning that is retained, practiced, and gets results.

3

Your subject matter stays accurate

We work closely with your SMEs — reviewing, analyzing, and building together — so the content that goes into delivery is both instructionally sound and organizationally right.

4

Measurement you can use

We design with measurement in mind before the first session runs — so the program produces data your executive team can act on, not just completion rates.

5

Programs that scale with you

Designed and delivered across all time zones, on all major virtual platforms, in 20+ languages — without sacrificing quality for speed or scale.

6

Quality you can point to

Our design standards meet IACET accreditation benchmarks — independently verified, not self-assessed.

What our Clients Are Saying

Our clients say it best. Organizations across industries have transformed their learning programs with InSync’s help – and seen remarkable results. Here are a few examples of what they’ve shared.
JOSH-L
“InSync’s Design team created an incredibly interactive program for our onboarding class. We are certain the learners will retain more of the information based on the engagement techniques built into the course. It saved us a huge amount of time by bringing in the experts.”
John L.

Director of Learning & Development

★★★★★
adam-s
“Thanks to InSync’s design expertise, our training program went from dull and ineffective to engaging and impactful. Employees loved the new interactive approach, and we saw a clear boost in their on-the-job performance within weeks.”
Adam S.

Training Manager, Financial Services

★★★★★

Want to Take This In-House?

If you want to build instructional design capability inside your organization, our certification develops the skills your designers need to build effective live virtual programs.
 
CERTIFICATE

Virtual Design Mastery

Build the skills to design engaging, effective virtual and hybrid learning programs — built for the live room, not adapted from somewhere else

Become a Master Designer
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Build something your learners can actually use

Tell us about your program and we’ll show you what virtual-native design looks like in practice.

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