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Evaluation Services


Show your ROI, ASAP

Completion rates don't prove value. InSync's evaluation practice connects your programs to the business outcomes your stakeholders care about, builds measurement in from day one, and delivers the evidence your executive team can act on.

Prove Business Impact
Improve Performance
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Explore the Five Shifts
Track 1 · Program Evaluation

Move your L&D from activity to impact

AI handles more routine tasks by the minute. So tomorrow's competitive edge will be your people's ability to think critically, communicate with judgment and adapt as the work shifts. Completion data won't tell you whether your programs are actually building those skills.

Our program evaluation practice is built around five shifts that move L&D from reporting activity to impact.

The Five Shifts

What we delivered → What we promised

Before design begins, we define success in the business's own language – ramp time, retention, error rates, revenue. That named outcome drives every downstream measurement decision.

Completion rates → Changed behavior

Live learning gives you a window into behavior change while it's forming – practice scenarios, breakout exercises, producer-monitored engagement signals. We build observation into delivery so behavioral evidence is captured in real time, not reconstructed after the fact.

Easy metrics → Metrics that matter to leadership

Satisfaction scores don't protect budgets. We identify leading and lagging indicators tied to the business outcome you named, including metrics that live in your CRM, HRIS, or operations systems, not just your LMS.

Year-end autopsy → Evidence along the way

We establish a baseline before launch, build evidence capture into delivery, and follow up at two and six weeks after the program ends. You'll have the entire story written before anyone asks for the report.

A data dump → A story they can repeat

The real test isn't whether you have data, it's whether your VP can repeat the result in their own meeting. We deliver a one-page impact story: a before state, a behavior change and a business result, in language leadership can act on.

Resource

"Proving Impact in Live Learning" by Jennifer Hofmann

Five shifts that move L&D from reporting activity to earning executive trust.

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Hit the Ground Running with the Live Learning Impact Diagnostic

 The “Five Shifts” identify what good evaluation looks like. The diagnostic tells you which shift your programs need most. Take it before your consultation and we’ll already know where to focus and can hit the ground running. 

Take the Diagnostic
Track 2 · Training Team Assessment

We make sure your delivery team delivers results

If your programs aren’t landing, the delivery team is the first place to look. Inconsistent facilitation, design that doesn’t transfer to the job, producers who manage technology but not learning – any one of these can undermine a well-intentioned program. We identify exactly where performance is breaking down and build a clear path to fix it.

What You Get

Individual Skills Assessment

Find out exactly where a facilitator, designer or producer needs to develop. Get a one-hour evaluation of their existing work, followed by a personalized coaching session on findings and priorities.

Group Data Analysis

See how your full team stacks up across roles. Comparative analysis identifies where skills concentrate, where the gaps are and where development investment will have the most impact.

Design & Facilitation Audit

Get quality feedback on your current session designs or facilitated recordings, with annotated recommendations and a performance benchmark you can track over time.

Action Planning & Learning Paths

Turn findings into a prioritized development plan for individuals and the team, with learning paths tied to InSync Academy programs and ongoing coaching support.

Results that last

After we've assessed and planned, a post-intervention check confirms skills have actually transferred to live delivery, not just to a coaching session. Ongoing re-evaluation keeps your gains from fading and surfaces new challenges before they affect your programs.

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Why InSync 

We evaluate what matters to you

Every step of our evaluation process is directed at delivering the desired outcomes we established on day one. 

What Sets Us Apart

Evidence your executives can count on

We build every measurement plan around the business outcome your stakeholder named, so every data point connects to something that matters at the leadership table, not just the L&D archive.

Measurement built for live learning

We understand the live virtual environment from the inside, including the observation advantages it gives you that most teams never use to capture behavioral evidence in real time.

Findings you can act on

Everything we produce is written for the people who need to act on it. If your VP can't repeat the result in one sentence, we haven't done our job.

25+ years of program intelligence

We've observed and delivered thousands of live sessions. That practitioner knowledge shapes every evaluation question we ask and helps us identify what's actually causing underperformance.

Evaluation that connects to what you fix next

Assessment findings connect directly to InSync's design, facilitation, and coaching services, so what you learn becomes a roadmap, not just a report.

Quality you can point to

Our evaluation standards meet IACET accreditation benchmarks, so the rigor behind our instruments and analysis is independently verified.
john-l
“Before working with InSync, our virtual training was flat and uninspiring. Now, our learners are actively engaged, asking questions, and participating in discussions. The impact has been incredible!”
Tristan B.

Director of Learning & Development, Healthcare Industry

★★★★★
Matt N
“Our facilitator from InSync made a world of difference. The energy, interaction, and pacing were perfect—this was the most engaging virtual training we’ve ever had.”
Matt N.

Training Manager, Financial Services

★★★★★
Jenn r
“We needed a facilitator who could handle a global audience and multiple time zones seamlessly. InSync delivered beyond our expectations—professional, dynamic, and incredibly effective.”
Jenn R.

Senior HR Leader, Technology Company

★★★★★

Know what your training is worth

We’ll build the measurement that connects learning to business results.
Just tell us what your leadership needs to see.

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