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SERVICES · PRODUCTION

Your facilitator leads the room. We make sure nothing gets in the way

Help your facilitator focus on your people, not managing the room. Our behind-the-scenes production support handles the tech so your facilitators and learners are never distracted.

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Our Production Support is Constantly Raising the Bar.

A Master Virtual Producer does more than manage the technology. They serve as a second set of eyes on the room, monitoring engagement, supporting learners and keeping sessions moving so the facilitator can give all their attention to your people.
PRE-SESSION

Getting ready for success

Session walk-through and rehearsal with facilitators and SMEs

Review of strategy, learning materials and facilitation plan

Technology check and platform configuration

Design recommendations based on delivery review

LIVE SESSION

Owning the Room

Technical support and troubleshooting in real time

Active chat and Q&A management

Breakout room setup, facilitation and monitoring

Learner advocacy — making sure no one falls behind

Scripted dialog delivery and lesson support as needed

Virtual tool instruction for participants

POST-SESSION

Measuring Results

Facilitator debrief and session notes

Chat log delivery and attendance report

Recording link and session summary

Production that gets results. InSync producers apply proven formulas like the InQuire Engagement Framework™ in every session they support, monitoring participation signals, managing interactive tools and making sure the engagement strategies built into the design actually work in the live room.
How we help

Our producers support learning, not just technology

InSync producers are trained in instructional support, not just platform management. They understand the overall objective, focus their skills on helping people learn and operate across a wide range of roles: 

Learner Advocate

Monitors individual participants for confusion, disengagement or technical difficulty — and addresses it before it disrupts the session.

Engagement Monitor

Tracks participation signals across the room and surfaces patterns the facilitator needs to know about to help them act in real time, not after the debrief.

Delivery Partner

Manages scripted dialog, chat contributions and breakout coordination so the facilitator can focus entirely on content and helping their audience.

Platforms Supported

Zoom
Microsoft Teams
Webex
Adobe Connect
GoToTraining
Blackboard Collaborate

Why InSync for Production?

We facilitate a higher level of learning.

1

Engagement strategies centered around results

Our producers make sure the participation built into the design plays out in the live room — consistently, every session.

2

Programs scale without quality loss

Production support across time zones and in 20+ languages — with producers matched to your regions, platforms and program requirements. Same standard, regardless of scale.

3

Delivery feeds your evaluation

Our producers run behavioral observation protocols during live sessions capturing the evidence your evaluation strategy needs in the room where it actually happens.

4

Quality you can point to

Our production standards meet the same IACET accreditation benchmarks as our facilitation and design services and are independently verified.
jenn l
“Our production services support leader was wonderfully responsive and efficient. She provided technical expertise along with personable class interaction. She was everything I could have asked for.”
Jennifer L.

Satisfied Training Manager​

★★★★★
beth s
“Thanks to InSync’s producers, we no longer worry about tech issues during our global training sessions. Their support made our virtual programs far more interactive and completely stress-free for our team and learners.”
Beth S.

Learning & Development Lead, Fortune 500 Company

★★★★★

Want to Take This In-House?

If you want to build production capability inside your organization, our Expert Virtual Producer certification gives your team the skills to run any live virtual room — technically and instructionally.
 
CERTIFICATE

Master Virtual Producer

Get everything your producers need to manage the live virtual room from platform tools and technical support through learner advocacy and engagement monitoring.

Become an MVP
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Give your facilitator the room to teach

Tell us about your program and we’ll put the right production support in place.

Book a Consultation